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Sun Spectrum Welcome Kit
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What Services and Support Can You Get?

Service Plans for Systems

With a combination of proactive services, hardware support and bundled software support – plus Solaris Operating System (OS) upgrades – SunSpectrum support can resolve technical issues quickly. Support can be tailored to your needs – from self-maintenance support, to mission-critical services.

Service Plans for Storage

With a combination of proactive services, hardware support and bundled software support – plus Solaris Operating System (OS) upgrades – SunSpectrum support can resolve technical issues quickly. Support can be tailored to your needs – from self-maintenance support, to mission-critical services.

Service Plans for Software

Sun Software Service Plans or Subscriptions are the easy way to boost the return on investment from your Sun software. Choose from a range of telephone and online technical support options.

Service Plans for the Enterprise

Benefit from the full breadth of Sun's enterprise-class services capabilities. In addition to providing operating system and hardware support, Service Plans for the Enterprise offer simplified contract management and can be tailored to your requirements.

What Self-Help Resources are Available and How do You Access Them?

Support Knowledge

SunSpectrum lets you access a wide range of network and diagnostic tools – to help your Sun hardware run efficiently. Use these tools on your own, or in partnership with a Sun Support Engineer (SSE) – or let Sun Professional Services take care of it all.

Patches and Updates

Get patches, software updates and patch analysis & automation tools.

Product Documentation

Search for information on Sun software and hardware – then download or print. Join a documentation community, share expertise in a forum or participate as documentation is being developed.

Community Resources

Proactive & Diagnostic Tools

SunSpectrum lets you access a wide range of network and diagnostic tools – to help your Sun hardware run efficiently. Use these tools on your own, or in partnership with a Sun Support Engineer (SSE) – or let Sun Professional Services take care of it all.

What Should You Know Before You Contact Sun?

Coverage Hours

SunSpectrum Service Plan – local country support information.

Prioritising Your Request & Response Times- Systems & Storage

How to prioritise your service request – and what response times your SunSpectrum contract provides.

How to prioritise your service request – and what response times your SunSpectrum contract provides.

What to have ready when you contact Sun for Service

Before you contact Sun, please gather the following information about your support contract and the technical issue you are experiencing – this will help ensure a rapid resolution.

How do You Contact Sun for Technical Support or to Request Service?

Sun Support Center

Your primary resource for online support.

Telephone

How to contact Sun by telephone, in over 50 countries.

Connected Services for Storage

A set of remote services that increase availability, reduce administration, maintain storage system performance and manage data center environments more efficiently.

What Other Services Does Sun Offer?

Architect Your Environment

Strategic services to help build a dynamic, scalable infrastructure that meets your business objectives. Sun consultants have the expertise, methodologies and best practices to help reduce costs, timescales and risk.

Implement & Migrate Your Environment

Installation and implementation services that help get your new IT solution up and running – without delays or failures – and with optimal system availability.

Installation Services

Enterprise Installation Services (EIS) provides all the installation expertise to ensure the successful start-up of a Sun environment that runs at an optimal level from the outset.

SunSpectrum Support Services

A portfolio of service plans for systems, storage, software and the enterprise – delivering expertise and consistent service quality, to help boost systems availability.

Assess Your Environment

Managing the performance and availability of your data center can be just as challenging as the initial system implementation. But that doesn't have to be the case. Sun Services provides performance analysis and capacity planning services, to help optimise your IT environment. With your technology choices affecting your ability to compete, Sun consulting services help ensure your new solution generates business benefits as soon as possible.

Sun Managed Services

A portfolio of complex, IT infrastructure capabilities for managing heterogeneous environments. ITIL-certified staff help to enhance the business value of your IT – improving operational efficiency and service levels.

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Quick Help
SunSpectrum Welcome Kit
A Quick Start Guide to Sun Spectrum
Sun Tech Days 2009 Singapore - Thank You
View and download the photos, videos and slide presentations from the event.