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 FAQ
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Service Plans for Systems
With a combination of proactive services, hardware support and bundled software support – plus Solaris Operating System (OS) upgrades – SunSpectrum support can resolve technical issues quickly. Support can be tailored to your needs – from self-maintenance support, to mission-critical services.
Service Plans for Storage
With a combination of proactive services, hardware support and bundled software support – plus Solaris Operating System (OS) upgrades – SunSpectrum support can resolve technical issues quickly. Support can be tailored to your needs – from self-maintenance support, to mission-critical services.
Service Plans for Software
Sun Software Service Plans or Subscriptions are the easy way to boost the return on investment from your Sun software. Choose from a range of telephone and online technical support options.
Service Plans for the Enterprise
Benefit from the full breadth of Sun's enterprise-class services capabilities. In addition to providing operating system and hardware support, Service Plans for the Enterprise offer simplified contract management and can be tailored to your requirements.
Support Knowledge
SunSpectrum lets you access a wide range of network and diagnostic tools – to help your Sun hardware run efficiently. Use these tools on your own, or in partnership with a Sun Support Engineer (SSE) – or let Sun Professional Services take care of it all.
Patches and Updates
Get patches, software updates and patch analysis & automation tools.
Product Documentation
Search for information on Sun software and hardware – then download or print. Join a documentation community, share expertise in a forum or participate as documentation is being developed.
Community Resources
Connect with other Sun users who have similar interests. Conferences, user group meetings and a variety of online formats let you share tips and learn from other users' experiences.
Proactive & Diagnostic Tools
SunSpectrum lets you access a wide range of network and diagnostic tools – to help your Sun hardware run efficiently. Use these tools on your own, or in partnership with a Sun Support Engineer (SSE) – or let Sun Professional Services take care of it all.
Sun Support Center
Your primary resource for online support.
Telephone
How to contact Sun by telephone, in over 50 countries.
Connected Services for Storage
A set of remote services that increase availability, reduce administration, maintain storage system performance and manage data center environments more efficiently.
Architect Your Environment
Strategic services to help build a dynamic, scalable infrastructure that meets your business objectives. Sun consultants have the expertise, methodologies and best practices to help reduce costs, timescales and risk.
Implement & Migrate Your Environment
Installation and implementation services that help get your new IT solution up and running – without delays or failures – and with optimal system availability.
Installation Services
Enterprise Installation Services (EIS) provides all the installation expertise to ensure the successful start-up of a Sun environment that runs at an optimal level from the outset.
SunSpectrum Support Services
A portfolio of service plans for systems, storage, software and the enterprise – delivering expertise and consistent service quality, to help boost systems availability.
Assess Your Environment
Managing the performance and availability of your data center can be just as challenging as the initial system implementation. But that doesn't have to be the case. Sun Services provides performance analysis and capacity planning services, to help optimise your IT environment. With your technology choices affecting your ability to compete, Sun consulting services help ensure your new solution generates business benefits as soon as possible.
Sun Managed Services
A portfolio of complex, IT infrastructure capabilities for managing heterogeneous environments. ITIL-certified staff help to enhance the business value of your IT – improving operational efficiency and service levels.
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